That is correct, and don't forget the fact people also have the ability to create a ticket on a website as well. And still, nothing has come even close to implementing what this is meant to accomplish long-term: full automation.
The point of this system is not to have direct communication with...
Alrighty, got enough stuff to post another update.
THERE ARE 2 SYSTEMS IN PLACE AT THE MOMENT. The first one is bound to a dataset with the ability to learn through a command that specifically determines what whole sentence belongs to which category. WITHOUT THE DATASET - THE SYSTEM WILL NOT...
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